Privacy Policy
Effective Date: January 1, 2024
First City Internet, LLC (“First City Internet,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information about you when you visit our website or use our services. Please read this policy carefully.
1. Information We Collect
We may collect the following types of information:
a. Information You Provide
- Name, business name, and contact information (email address, phone number, mailing address)
- Service inquiry and intake form submissions
- Payment and billing information (processed securely through third-party payment processors)
- Communications you send to us via email, phone, or support tickets
b. Information Collected Automatically
- IP address and general geographic location
- Browser type, operating system, and device information
- Pages visited, referring URLs, and site usage data
- Cookies and similar tracking technologies (see Section 7)
c. Network and Service Data
- Network usage and traffic data necessary for provisioning and maintaining your service
- Technical support and troubleshooting records
2. How We Use Your Information
We use the information we collect to:
- Provision, operate, and improve our internet and technology services
- Respond to inquiries and provide customer support
- Process orders, invoices, and payments
- Send service-related communications, including technical notices and billing statements
- Send marketing communications about our services (you may opt out at any time)
- Detect, investigate, and prevent fraudulent activity or policy violations
- Comply with legal obligations and enforce our terms of service
- Analyze and improve the performance of our website and services
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Service Providers: Trusted vendors who assist us in operating our business (e.g., billing processors, email providers, customer support tools), subject to confidentiality obligations.
- Legal Requirements: When required by law, court order, or government authority, or when necessary to protect the rights, safety, or property of First City Internet, our customers, or the public.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
- With Your Consent: In any other circumstance where you have provided explicit consent.
4. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business records, comply with legal obligations, and resolve disputes. When information is no longer needed, we securely delete or anonymize it.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of storage is completely secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords and contact us promptly if you suspect unauthorized access to your account.
6. Your Rights and Choices
You may have the following rights regarding your personal information:
- Access and Correction: Request access to or correction of your personal information.
- Deletion: Request deletion of your personal information, subject to our legal and operational retention requirements.
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link in any email or by contacting us directly.
- Do Not Track: Our website does not currently respond to browser Do Not Track signals.
To exercise any of these rights, please contact us at info@firstcityinternet.com.
7. Cookies and Tracking
Our website uses cookies and similar technologies to improve user experience, analyze site traffic, and support marketing efforts. You may disable cookies through your browser settings; however, doing so may affect the functionality of certain features on our site. We use cookies for session management, preference storage, and anonymized analytics only. We do not use cookies to sell data to advertisers.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are directed to businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of the page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: