Customer Support
We're here when you need us
Existing First City Internet customers can access the support portal to submit tickets and manage their account. You can also call or email our local Pensacola team directly.
Support Portal
Submit a ticket, check ticket status, manage your account, or request technical assistance.
Open Support PortalExisting customer?
Use the support portal to submit tickets, check service status, or reach our technical team. Your account login gives you full visibility into open requests.
Go to Support PortalNew to First City Internet?
Not a customer yet? Let us put together a quote for your business — internet, IT services, colocation, and more. Same-day response during business hours.
Get a QuoteBusiness Hours
Monday–Friday, 8:00 AM – 4:00 PM CT
3 W. Garden Street, Suite 214, Pensacola, FL 32502